Customer Service Representative
New
New York, NY / Philadelphia, PAFull-Time
Salary38,500 - 40,000 USD per year
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Job Details
- Required Skills
- DocumentationTroubleshootingCustomer support
Requirements
- Ability to interact with a customer and immediately get the context of their problem
- Sound knowledge of the product/service
- Ability to research all possible ways to troubleshoot problems
- Ability to escalate unresolved issues to the right internal team(s)
- Commitment to a customer-first attitude
- Ability to quickly pick up functionalities of helpdesk software
Responsibilities
- Take ownership of customer issues
- Troubleshoot problems and see them through to resolution
- Escalate unresolved issues to the appropriate internal teams
- Collect prompt and accurate feedback from customers
- Document knowledge in the form of solution articles
- Champion the use of a helpdesk software
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