Kreative Technologies

Kreative Technologies provides sound information systems & security management.

101-250 employees

Founded 2013

Information Technology

Private Company

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Information Technology Software

Fully Remote

This company is fully distributed with team members working remotely.

Open Positions3

Location: RemoteFull-TimeCall Center OperationsPosted

Customer Service Representative – Tier I Support

Handle inbound and outbound calls in a call center environment while providing excellent customer service.
Answer customer inquiries via telephone and respond to requests using professional etiquette.
Log and update all customer interactions in the tracking system in accordance with call center procedures.
Assist inspectors with profile discrepancy changes, cancellations, rescheduling, and unit verification counts.
Provide clients with role assignments for access into subsystems.
Reset passwords, reactivate IDs, and assist with account access issues.
Research and resolve customer inquiries using available resources.
Escalate incidents and inquiry tickets with documentation.
Transfer calls to appropriate staff.
Recognize, document, and alert supervisors of trends in customer inquiries.

Customer serviceWritten communicationAccount Management+1 more

Showing 1 of 3 positions

About Kreative Technologies

Kreative Technologies crafts vital information systems and security solutions for federal agencies. You will build and maintain the critical infrastructure that supports defense and civilian healthcare initiatives. With a $67 million Blanket Purchase Agreement with the Defense Health Agency, Kreative Technologies delivers impactful work on a significant scale. They specialize in software development, system integration, and cybersecurity. Your contributions directly support the security and efficiency of government operations, making a tangible difference.

How We Work

Kreative Technologies empowers you with a fully remote work model, embracing a virtual workforce to enhance work-life balance and mental well-being. All employees work remotely, fostering independence and flexibility. You will contribute to projects that matter from wherever you are, connecting with colleagues virtually. This approach allows you to shape your day and focus on delivering high-quality results. Professional growth opportunities are abundant in this supportive and collaborative environment.

Engineering at Kreative Technologies

You will tackle complex challenges in enterprise information management and IT modernization for government clients. Your work impacts clinical workflow optimization and secure data handling for agencies like the Department of Defense. We use technologies like Java EE for robust application development and Content Delivery Networks for efficient data distribution. You will solve real-world problems, ensuring secure and scalable systems for critical federal operations.

Why Join Us

Build secure, modern information systems for federal government agencies.
Work fully remotely, achieving greater work-life balance and autonomy.
Contribute to projects with a real-world impact on national defense and healthcare.
Engage in continuous professional growth within a supportive virtual team.

Benefits & Perks

Comprehensive healthcare, dental, and vision insurance.
Yearly paid vacations and a 401K with employer match contributions.
Employer-paid life insurance, AD&D, short-term, and long-term disability.
Company-provided mobile lines.
On-site fitness center access plus employer-paid gym memberships.
Tuition reimbursement, including certifications and exams.

Tech Stack

widgetsframeworkmobilemapping

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