Customer Service Representative
New
United StatesFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 2 years
- Required Skills
- ShopifyCustomer serviceMicrosoft OfficeZendesk
Requirements
- Bachelor’s degree or high school diploma
- 2 years of Customer Service Call Center experience or comparable experience
- Experience in Voice, Email, and Chat
- Ability to work in a team environment
- Strong working knowledge of PC/Computer Systems including Windows and Microsoft Office
- Reliable internet connection of 25mbs
- Hardworking, flexible, proactive, and eager to work
Responsibilities
- Answer incoming customer calls, chat, email with experience and proficiency
- Answer incoming chat and social media inquiries for order status, stocks complaints, and general inquires
- Enter orders and order type with accuracy, expedience, and proficiency
- Provide pertinent information regarding order and order management
- Maintain current customer profiles, database, and system linking
- Solve problems within the scope of company policy and departmental procedures
- Develop a strong working knowledge of company products, policies, and procedures
- Report all issues and improvement suggestions to the leadership team
- Meet and exceed individual and company goals
View Full Description & ApplyYou'll be redirected to the employer's site
