Customer Service Representative - Wholesale, Specialty
New
S
StioOutdoor Apparel
United States. Jackson, Wyoming, United States. Salt Lake City, Utah, United States. Denver, Colorado, United StatesFull-TimeMiddle
Salary40,000 - 50,000 USD per year
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Job Details
- Experience
- 1+ year
- Required Skills
- ElasticSearchCustomer serviceMicrosoft OfficeAccount ManagementNetSuite
Requirements
- 1+ year of account management, customer service, or relevant wholesale/retail experience.
- Excellent organizational and time management skills.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office Suite.
- Demonstrated ability to learn and adopt new systems quickly.
- Experience with NetSuite, Elastic, or SPS Commerce is a plus.
- Background in wholesale apparel or outdoor industry is preferred.
Responsibilities
- Serve as the primary point of contact for wholesale specialty accounts, managing day-to-day questions, concerns, and relationship maintenance.
- Manage the full order book: enter seasonal POs and special orders, process pre-season, at-once, and backorders, and ensure accurate fulfillment.
- Communicate proactively with accounts on order book management — availability, delivery timelines, allocation issues, and swap recommendations.
- Keep Elastic up-to-date with marketing and sales assets; own the pending fulfillment order pipeline in the CRM platform.
- Partner with Sales Agencies to ensure wholesale accounts have what they need to drive sell-through.
- Manage all returns, exchanges, and warranties for the wholesale channel.
- Coordinate with NRI warehouse contacts to ensure ordered product arrives on time; attend bi-weekly NRI meetings.
- Generate seasonal sales reports and produce analytical channel reports from Elastic and NetSuite.
- Own and update SPS reporting and assist with asset creation including UPC lists, imagery, and catalogs.
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