Strategic Technical Account Manager
New
United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- RESTful APIsCustomer SuccessSaaS
Requirements
- Proven experience in enterprise technical support, TAM, or customer success roles
- Strong ability to perform root cause analysis and resolve complex technical incidents
- Working knowledge of SaaS architectures, APIs, and enterprise system integrations
- Experience managing multiple high-priority accounts under strict SLA commitments
- Strong communication skills for both technical and executive-level stakeholders
- Ability to collaborate cross-functionally and influence engineering and product teams
- Strong judgment, prioritization, and problem-solving skills in high-pressure environments
Responsibilities
- Own and manage a portfolio of high-value enterprise customers
- Act as the primary technical escalation point and trusted advisor
- Provide advanced troubleshooting and lead root cause analysis
- Manage incident response and escalation workflows
- Conduct proactive technical health checks and risk assessments
- Partner with Customer Account Management on retention and expansion strategies
- Support hypercare transitions for onboarding continuity
- Deliver feedback to product and engineering teams to drive platform improvements
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