Senior Technical Account Manager
New
T
TripadvisorTravel Technology
United States, East Coast, Remote or Hybrid (Needham MA or New York), East CoastFull-TimeSenior
Salary95,000 - 115,000 USD per year
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Job Details
- Experience
- 6–8 years
- Required Skills
- SQLOAuthSalesforceTableauRESTful APIsJSONSaaS
Requirements
- 6–8 years of experience in technical account management, specifically with SaaS and DaaS products.
- Demonstrated ability to use AI tools to improve efficiency and decision-making.
- Proven track record of managing enterprise accounts, driving adoption, renewals, and upsells.
- Strong technical proficiency with RESTful APIs, JSON, XML, and authentication standards (OAuth, API keys, SAML/SSO).
- Strong background in data analytics and reporting; skilled in SQL, BI platforms (e.g., Tableau), and CRM tools (Salesforce).
- Excellent communication skills with the ability to translate complex technical concepts for technical and non-technical stakeholders.
- Entrepreneurial mindset, comfortable building structure in ambiguity.
Responsibilities
- Own the post-sale lifecycle for licensed data and content partners, driving successful technical onboarding, API integration, product adoption, and renewals.
- Provide hands-on technical support, including API QA, troubleshooting data product issues, and guiding customers through complex implementations.
- Partner with Business Development to achieve shared revenue targets, identifying and executing on upsell and cross-sell opportunities.
- Design and operationalize repeatable playbooks, processes, and reporting frameworks to scale account management.
- Collaborate cross-functionally with Product, Engineering, and Sales to translate customer insights into roadmap priorities.
- Build deep relationships with technical and commercial stakeholders to unlock further potential.
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