Technical Account Manager
New
A
AppOmniSaaS Security
Remote - USAFull-TimeMiddle
Salary145,000 - 155,000 USD per year
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Job Details
- Experience
- 3-5+ years
- Required Skills
- PythonDjangoSalesforceRESTful APIsZendesk
Requirements
- 3-5+ years experience in customer success, technical account management, consulting, technical support, or sales engineering within a SaaS organization.
- Current experience working directly with mid-market to enterprise-level customers.
- Strong technical acumen with understanding of SaaS security, Cloud security, Identity and Access Management, or vulnerability management.
- Experience with Python, Django, or other developer frameworks for API-based data tasks.
- Experience working with REST APIs and understanding of various authentication methods.
- Ability to understand SaaS applications’ RBAC structure.
- Working knowledge of common SaaS solutions such as Salesforce, M365, ServiceNow, Workday, or Okta.
- Strong customer-facing and presentation skills with ability to establish credibility with stakeholders.
- Ability to travel to customer locations monthly.
Responsibilities
- Manage and serve as the primary point of contact for all post-sales technical and functional needs for AppOmni’s top enterprise customers.
- Develop a trusted advisor relationship with customer champions, sponsors, and technical teams to drive product adoption.
- Ensure that a deployment and adoption plan is in place to facilitate customer success criteria.
- Introduce, demonstrate, and implement new products and features.
- Develop expertise in AppOmni’s API capabilities to help customers augment UI-based functionality.
- Increase customer retention by assisting with tactical health checks and strategic business reviews.
- Define and document the customer’s end-state AppOmni architecture and develop a roadmap for achieving it.
- Track accounts to identify customer risk and influence renewal strategy.
- Serve as the technical voice of the customer to internal product, engineering, and leadership teams.
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