- Own renewal and expansion sales for named accounts, including revenue retention and account growth.
- Develop and execute strategic account plans covering renewal milestones, stakeholders, customer priorities, retention risks, and expansion opportunities.
- Build relationships with executive sponsors and stakeholders across business, technology, security, and procurement teams.
- Identify and lead complex cross-sell and upsell opportunities from qualification and business case development through negotiation and close.
- Develop and progress the expansion pipeline, coordinating internal resources to uncover opportunities and advance customer decisions.
- Partner with technical and customer-facing teams to demonstrate business value and address renewal risks.
- Lead commercial discussions and coordinate proposals, procurement, contract negotiations, and renewal execution.
- Maintain opportunity records, renewal timelines, and revenue forecasts; communicate account progress, risks, and support needs.
- Represent customer priorities internally with Product, Support, and Sales.