Senior Strategic Account Manager
Job Details
- Experience
- 8+ years of enterprise software sales or strategic account management experience
Requirements
- Have 8+ years of enterprise software sales or strategic account management experience.
- Have direct responsibility for renewals and expansion revenue.
- Demonstrate a record of retaining and growing major enterprise accounts, supported by measurable renewal, expansion, and sales target results.
- Have experience managing relationships with large banks or similarly complex financial services organizations.
- Be able to navigate multiple business units, buying groups, and procurement processes.
- Demonstrate the ability to lead complex commercial negotiations and close substantial cross-sell and upsell opportunities.
- Bring account planning and relationship development skills, including building executive sponsorship and engaging stakeholders across functions and geographies.
- Be able to identify opportunities, build pipeline, and progress deals while coordinating internal resources.
- Have clear communication and presentation skills, and be able to connect technical solutions to customer business priorities and measurable value.
- Preferred: experience selling cybersecurity, identity security, fraud prevention, or related enterprise technology solutions into financial services organizations.
Responsibilities
- Own renewal and expansion sales for named accounts, including revenue retention and account growth.
- Develop and execute strategic account plans covering renewal milestones, stakeholders, customer priorities, retention risks, and expansion opportunities.
- Build relationships with executive sponsors and stakeholders across business, technology, security, and procurement teams.
- Identify and lead complex cross-sell and upsell opportunities from qualification and business case development through negotiation and close.
- Develop and progress the expansion pipeline, coordinating internal resources to uncover opportunities and advance customer decisions.
- Partner with technical and customer-facing teams to demonstrate business value and address renewal risks.
- Lead commercial discussions and coordinate proposals, procurement, contract negotiations, and renewal execution.
- Maintain opportunity records, renewal timelines, and revenue forecasts; communicate account progress, risks, and support needs.
- Represent customer priorities internally with Product, Support, and Sales.