Principal Success Manager - Strategic Accounts
O
OnticSaaS / Security
Remote, United StatesFull-TimePrincipal
Salary150,000 - 160,000 USD per year
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Job Details
- Experience
- 10+ years in Customer Success, Strategic Account Management, or related roles
- Required Skills
- SalesforceJiraCustomer SuccessSaaS
Requirements
- 10+ years in Customer Success, Strategic Account Management, or related roles
- 3-4 years focused on delivering value to high-profile strategic accounts
- Proven track record of managing complex, high-touch client relationships
- Strong executive presence with ability to engage and influence C-suite stakeholders
- Experience in SaaS platforms, preferably enterprise B2B or security-related
- Consultative mindset with strong business acumen
- Familiarity with Salesforce, JIRA, Gainsight, ChurnZero, or Pendo
- Willingness to travel up to 30%
Responsibilities
- Own the strategic relationship with a portfolio of high-value Fortune 500 clients
- Serve as the main point of contact post-sale, ensuring alignment with client business objectives
- Drive platform adoption and identify opportunities to solve additional pain points
- Build success plans, map value drivers, and track ROI
- Lead high-level business reviews and success planning sessions with senior executives
- Forecast, manage, and own renewals, ensuring seamless continuation of service
- Partner with Sales to identify expansion opportunities and co-create account growth strategies
- Serve as the voice of the client internally, influencing product roadmaps
- Contribute to scaling internal systems and workflows
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