Genetec

Genetec is a Canadian provider of IP video surveillance, access control and license plate recognition solutions in a single platform.

501-1000 employees

Founded 1997

Mobile Devices

Private Company

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Mobile Devices Security Software

Open Positions17

The Technical Support Engineer is based remotely in South KoreaFull-TimePhysical securityPosted

Technical Support Engineer

Provide technical support to customers by phone, email, and chat.
Diagnose and resolve complex technical issues and service outages using software tools.
Resolve problems in compliance with established processes and escalate critical customer issues through proper channels.
Collaborate with Technical Support specialists and R&D engineers.
Build and maintain relationships with new and existing customers, and develop working knowledge of Genetec solutions.
Contribute to improvements in software and Support processes, and participate in creating technical documentation and knowledge base articles.
Record field issues in the Genetec trouble ticket system and CRM tool.
Install, audit, assess, maintain, and provide technical support for Genetec systems at customer premises.
Provide professional services including proof-of-concept, system deployment and commissioning, training, audits, and status assessments.
Define product and functional requirements from customer feedback and support customer-specific product development.

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About Genetec

Genetec pioneers unified physical security solutions, protecting communities and assets worldwide. Our flagship Security Center platform integrates video surveillance, access control, and license plate recognition. We serve over 42,500 customers across 159 countries, including FedEx, Macy's, and major airports. Our open architecture empowers diverse integration, making us a world leader in video management software.

How We Work

Genetec fosters a culture of open communication, creativity, and continuous learning. Your close-knit team of 2,100+ colleagues worldwide encourages new ideas, even risking failure. We prioritize your well-being with flexible schedules and a supportive atmosphere. You will find a community where diversity thrives, and every voice is valued and empowered.

Engineering at Genetec

Our engineering teams craft secure, observable, and scalable integrations. You will build solutions between internal systems and external partners, government bodies, and compliance agencies. We leverage Azure, APIs, and event-driven architecture, using technologies like C#, .NET, and Swagger. Your work impacts mission-critical systems and directly shapes our unified security platform.

Why Join Us

Build secure, enterprise-scale integrations that directly impact business operations and global security.
Work in a collaborative environment with 2,100+ colleagues across 159 countries.
Grow your skills with a training tuition reimbursement program and continuous learning opportunities.
Drive innovation in a world-leading security technology company with an open architecture philosophy.

Benefits & Perks

Attractive compensation package with 401K match (US roles).
Training Tuition Reimbursement Program.
Work-life balance with a flexible working schedule.
Employee Commission Plan (Sales Engineer - Germany).
Car allowance and 30 days of vacation (Sales Engineer - Germany).
Fitness Club contribution and French language classes (Sales Engineer - Germany).

Tech Stack

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