Genetec

đź‘Ą 501-1000Mobile DevicesSecuritySoftwaređź’Ľ Private Company
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Genetec is a Montreal-based company with over 2000 employees dedicated to creating a supportive work environment focused on diversity, collaboration, and innovation. They aim to protect and transform the data-driven world while offering flexible office hours, competitive pay, and a strong sense of community.

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đź“Ť United States

🧭 Full-Time

🔍 Software Development

  • 7+ years experience in channel sales
  • Strong relationship-building skills
  • Proficiency in forecasting and business planning
  • Ability to understand complex technical concepts
  • Serve as main contact for assigned accounts
  • Deliver commercial and technical training
  • Conduct quarterly business reviews
  • Tailor support strategies for partners
  • Monitor sales pipelines and accelerate deal closure

Project ManagementData AnalysisCustomer serviceAccount ManagementRelationship managementSales experienceCRM

Posted 20 days ago
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🔥 Field Engineer
Posted about 1 month ago

đź“Ť Mexico City, Mexico

  • Bachelor’s degree in Computer Sciences or Computer Engineering or equivalent experience.
  • Strong analytical and troubleshooting skills.
  • Comfortable interfacing with key individuals at major accounts.
  • Effective organization and time-management skills.
  • Experience in Customer Service, Technical Support, and/or Project Management.
  • Must possess valid driver's license and passport.
  • Ability to travel up to 50% of the time.
  • Fluent in verbal and written communication in English.
  • Perform installation, audit, assessment, maintenance, and support of Genetec systems at client’s sites.
  • Act as a primary on-site and remote technical point of contact for key projects.
  • Provide technical support and services on Genetec solutions remotely.
  • Develop and maintain a strong relationship with new and existing customers.
  • Document all activities, anomalies, and customer feedback during service projects.
  • Ensure timely escalation of critical customer-related issues.
  • Provide consulting for software implementation, integration, training, and change requests.

Microsoft Active DirectoryMicrosoft SQL ServerNetworking

Posted about 1 month ago
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đź“Ť Italy

🔍 Security, intelligence, and operations

  • At least 5 years' professional experience in roles requiring regular exchanges with customers or partners, preferably in a technological environment linked to security.
  • Native Italian speaker, with professional proficiency in English.
  • Initial experience in a pre-sales role in an IT or security company.
  • Excellent oral presentation and analytical skills, with incident resolution capability.
  • Knowledge of the security market and comfortable working in a multicultural environment.
  • Strong customer orientation, commercial and interpersonal skills.
  • Organizational skills to meet project deadlines.
  • Positive attitude and sense of innovation.
  • Skills in conviction, influence, and knowledge of IP network systems, Windows Operating Systems, and PC configuration.
  • Develop and maintain an in-depth knowledge of Genetec's products.
  • Define the solutions best suited to the requirements of our customers and partners.
  • Develop and maintain excellent relationships with all stakeholders, customers and partners.
  • Present high-level demonstrations of our entire product range.
  • Provide technical support to sales teams in response to customer specifications.
  • Work closely with the technical support team to ensure a seamless transition between the pre-sales and post-sales teams and the successful implementation of our solutions.
  • Participate in specialized security trade shows, exhibitions, and seminars.
  • Write white papers and become a true expert on Genetec solutions.
  • Provide technical feedback from the field to upstream Product Management teams.
  • Implement complex software solutions.
  • Travel 30-40% of the time.

Analytical SkillsProblem SolvingInterpersonal skillsTechnical support

Posted 2 months ago
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đź“Ť Dominican Republic

🔍 Physical security technology

  • Bachelor’s degree in Computer Science, Computer Engineering, or equivalent experience.
  • 2 years or more delivering technical training and pre-sales experience.
  • Ability and willingness to travel up to 50% of the time.
  • Exceptional presentation and facilitation skills.
  • Verbal and written communication in English and Spanish.
  • Must have a company incorporated.
  • Portuguese or additional language skills are an asset.
  • Knowledge of Windows operating systems and networking principles.
  • Experience with technical troubleshooting, access control systems, and video management systems.
  • Deliver technical training to Genetec customers, resellers, and internal staff.
  • Contribute to improving training documentation and tools.
  • Maintain in-depth knowledge of Genetec's product functions and features.
  • Perform installation, support, and maintenance of security systems.
  • Act as the primary technical contact for partners on key projects.
  • Conduct product demonstrations and presentations.
  • Support the sales team during RFP responses.
  • Provide first-level technical support and manage licensing issues.

CybersecurityCommunication SkillsAnalytical SkillsCollaborationProblem SolvingTechnical support

Posted 4 months ago
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