Principal Customer Success Manager
New
C
Couchbase, Inc.Database Software
Remote - USFull-TimePrincipal
Salary145,286 - 162,771 USD per year
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Job Details
- Experience
- 8–10 years
- Required Skills
- SalesforceNosqlCustomer SuccessSaaS
Requirements
- 8–10 years of experience in Customer Success, Technical Account Management, Account Management, or similar customer-facing roles.
- Experience supporting enterprise SaaS, database, or infrastructure platforms.
- Ability to work with technical stakeholders such as developers, architects, and engineering teams.
- Strong communication and relationship management skills.
- Experience with CRM and customer success platforms (e.g., Salesforce, Gainsight).
Responsibilities
- Serve as the primary post-sales point of contact for a portfolio of enterprise and strategic customers.
- Build strong relationships with customer stakeholders including engineering leaders, architects, and executives.
- Conduct regular business reviews and success planning sessions with customers.
- Guide customers through onboarding, deployment, and adoption of Couchbase solutions.
- Partner with Sales and Renewals teams to support successful subscription renewals.
- Identify opportunities for expansion such as additional workloads, environments, or product capabilities.
- Act as a customer advocate internally, representing customer needs and feedback to Product and Engineering teams.
- Monitor customer health indicators and proactively address adoption risks.
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