Customer Success Manager - Federal
New
H
HiddenLayerCybersecurity AI
Remote, USFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- CybersecurityMachine LearningData scienceStakeholder managementCustomer Success
Requirements
- 5+ years of experience in Customer Success, Technical Account Management, or a related customer-facing role.
- Experience supporting U.S. Federal Government customers (DoD, IC, DHS, or civilian agencies).
- Technical background in cybersecurity, data science, machine learning, cloud infrastructure, or enterprise security.
- Strong ability to build credibility and relationships with technical and executive stakeholders.
- Experience managing complex customer engagements in mission-critical environments.
- Strong communication, presentation, and problem-solving skills.
- Self-starter who thrives in a fast-paced environment.
- Ability to travel as needed.
Responsibilities
- Serve as primary point of contact for a portfolio of federal customers throughout the customer lifecycle.
- Coordinate customer engagements to ensure commitments, deliverables, and key objectives are completed on schedule.
- Conduct regular business reviews, success planning sessions, and customer health assessments.
- Develop a deep understanding of customer missions, priorities, and operational environments.
- Partner with customers to ensure successful onboarding, deployment, adoption, and ongoing use of solutions.
- Monitor customer health and proactively mitigate risks that could impact renewal.
- Capture and communicate customer feedback to Product and Engineering teams.
- Partner with Account Executives to support contract renewals and expansion opportunities.
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