Customer Success Manager
New
L
Lumen LearningEdTech
Tri-State Area Preferred, USFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementAccount ManagementCustomer SuccessSaaSHubSpot
Requirements
- Experience managing direct customer relationships in B2B environments (eLearning, corporate training, or SaaS preferred).
- Passion for student success, technology, and learning.
- Exceptional communication, interpersonal, analytical, and problem-solving skills.
- Strong ability to project manage.
- Ability to work independently and as part of a team.
- Track record of identifying trends from customer feedback.
- Detail-oriented with the ability to master technical nuances of the platform.
Responsibilities
- Lead effective onboarding and implementation of Lumen courseware.
- Manage a portfolio of current customers to ensure effective deployment of solutions.
- Strive for 100%+ net revenue retention.
- Identify expansion opportunities and collaborate with Sales.
- Document all activities consistently in HubSpot.
- Gather and share customer feedback with Product and Learning teams.
- Develop case studies and testimonials with Marketing.
- Travel for campus visits 2-3 times per Fall and Spring term.
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