Director of Cross-Sell & Upsell
New
Based in the United StatesFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 8–12 years
- Required Skills
- SalesforceAccount ManagementCRM
Requirements
- 8–12 years of experience in B2B SaaS, with strong focus on expansion, upsell, or strategic account management
- Proven experience managing and developing teams while owning individual revenue targets
- Strong ability to build scalable sales motions, frameworks, and repeatable processes
- Experience working across multi-product SaaS environments is highly valuable
- Strong commercial acumen with comfort using CRM tools (Salesforce preferred) and managing complex pipelines
- Excellent communication and stakeholder management skills across senior client and internal audiences
- Data-driven mindset with the ability to translate insights into actionable growth strategies
- Experience in fitness, wellness, or related SaaS sectors is a plus but not required
Responsibilities
- Lead and coach a team of account managers to drive consistent cross-sell and upsell performance across assigned segments
- Personally manage and grow a portfolio of top strategic accounts, owning the full expansion sales cycle
- Design and implement scalable cross-sell and upsell frameworks, playbooks, and repeatable GTM motions
- Drive revenue expansion by identifying opportunities across product suites, integrations, and premium offerings
- Lead high-impact client engagement activities including quarterly business reviews and client webinars
- Collaborate with marketing, client success, and partnerships to align growth strategies and improve client experience
- Contribute to strategic discussions on pricing, product positioning, and segmentation based on market and client insights
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