Director- Sales & Service Technology
G
GuidePoint SecurityCybersecurity Services
Remote (Anywhere in the U.S.)Full-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 12+ years in enterprise technology delivery, business systems, CRM, revenue operations, PSA, or Salesforce platform leadership.
- Required Skills
- Salesforce
Requirements
- 12+ years of experience in enterprise technology delivery, CRM, or Salesforce platform leadership.
- 10+ years of experience owning Salesforce-centered strategy and implementation.
- 8+ years of experience leading teams of internal/external resources and vendors.
- 8+ years of experience with Quote-to-Cash, PSA platforms, and enterprise data flows.
- Deep technical fluency in Salesforce (Sales/Service Cloud, CPQ, Flow, Apex, LWC, APIs).
- Expertise in governing sales engagement tools (Outreach, ZoomInfo) and connected SaaS applications.
- Experience with Salesforce DevOps, CI/CD, metadata, and sandbox strategy.
- Familiarity with AI platforms (Agentforce, Einstein) and responsible AI governance.
- Strong understanding of business processes including revenue operations and finance handoffs.
- Exceptional executive communication and facilitation skills.
Responsibilities
- Own the Sales & Service technology operating model, platform strategy, roadmap alignment, and governance framework.
- Drive business process transformation across sales operations, quote-to-cash, and professional services delivery.
- Partner with Business Analysts and architects to translate requirements into scalable, maintainable designs.
- Maintain backlog and sprint discipline to ensure visibility and adherence to delivery commitments.
- Provide technical leadership across Salesforce, Certinia PSA, ZoomInfo, Outreach, and integrated middleware.
- Oversee Salesforce DevOps, release management, and production readiness practices.
- Lead AI enablement including Agentforce, Einstein, and Data Cloud initiatives with appropriate governance.
- Manage internal technology teams, external vendors, and managed service providers.
- Monitor platform KPIs, adoption metrics, and executive reporting.
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