Billing Representative
New
C
ClipboardHealthcare Staffing
Remote (Non-U.S.)Full-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Required Skills
- SalesforceProblem SolvingNegotiationSlack
Requirements
- Professional and clear communication (verbal and written)
- High attention to detail
- Comfortable with math and data
- Strong judgment in customer-facing decisions and live interactions
- Mileage for feedback (high "coachability")
- Ability to build relationships with customers
- General professional hygiene
- Active listening
- Negotiating skills
- Patience and stress management
- Problem-solving and critical thinking skills
- Quick adaptability to changes
- Experience with Google Drive suite, Slack, Salesforce, soft phone softwares like Amazon Connect (preferred)
- Reliable laptop/desktop (no Chromebooks or Linux OS)
- Minimum 20 Mbps wired internet connection
- Wired headset for clear communication
- A quiet, distraction-free workspace
- Stable power and internet connectivity
Responsibilities
- Monitor accounts to identify outstanding debts
- Review previous data for each debt or bill
- Call and email accounts payable contacts, administrators, and others as needed to ask about their overdue payments and upcoming dues
- Identify the root cause of non-payment
- Resolve billing concerns
- Report on collections update and accounts receivable status
- Communicate with the sales department to maintain accurate and updated information on client contract and other information
- Maintain a logs of calls and record any payment updates from the customer
- Receive new workplace assignments to start contacting the customer to set the relationship up for success
- Identify critical accounts and endorse them to managers as needed for proper escalatory measures
- Build relationships with the workplaces
- Build out SMART action plans for delinquent accounts
- Aim to have a 95% collection rate on a quarterly basis
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