Customer Service Representative I
New
WA, NJ, MN, NV, TX, VAFull-TimeEntry
Salary18.32 - 25 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- Less than 1 year
- Required Skills
- SalesforceCustomer serviceTroubleshootingData entryComputer skills
Requirements
- Less than 1 year of customer service experience
- Strong verbal and written communication skills.
- Ability to multi-task and be detail oriented.
- Results orientated with a strong sense of accountability and urgency.
- Ability to meet accuracy and productivity expectations.
- Displays strong organizational and time-management skills.
- Demonstrates the ability to consistently work well in a team environment.
- Must have basic math and computer skills.
- Experience with Salesforce and/or ODY a plus.
Responsibilities
- Take inbound calls while maintaining a high level of professionalism.
- Learn computer system applications to accurately process transactions and maintain customer data.
- Educate customers on products and services via phone, email, and chat communications.
- Provide basic troubleshooting for customers including product knowledge, recommendations, and problem resolution.
- Build and maintain positive relationships with internal customers and team members.
- Stay informed on all communications and training to ensure accurate protocols are followed.
- Build knowledge of relevant company products, processes, programs and technology.
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