Customer Service Representative
New
United StatesFull-TimeEntry
Salary16.04 - 24 USD per hour
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Job Details
- Experience
- One year of office support experience in a customer service role preferred
- Required Skills
- Communication SkillsProblem SolvingCustomer serviceMicrosoft Office SuiteData entry
Requirements
- High School diploma or equivalent.
- One year of office support experience in a customer service role preferred.
- Excellent customer service skills and attitude.
- Excellent written and verbal communication skills.
- Proficient with office equipment.
- Attention to detail.
- Strong problem-solving abilities.
- Computer proficiency, specifically with MS Suite.
- Typing speed of 45 WPM.
- Professional appearance.
Responsibilities
- Provide exceptional customer service to internal and external customers.
- Obtain the release of vehicles located at body shops and/or other locations including residences.
- Understand and apply company practices to offer solutions.
- Answer and place calls in a professional manner.
- Perform office support functions as needed.
- Manage customer interactions via phone, and potentially chat and email.
- Achieve and maintain performance metrics regarding call quality and resolution.
- Utilize company resources to gather information and meet customer needs.
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