Team Lead Customer Support

New

TalentgratorIGaming

ArgentinaFull-TimeLead

Salary not disclosed

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Job Details

Languages: Spanish, English
Experience: 2+ years

Requirements

2+ years of experience in customer support management
Experience in iGaming or online casino industry
Experience leading and motivating teams
Strong communication and problem-solving skills
Experience with KPI and SLA management
Ability to work independently and make decisions quickly
Spanish — Fluent / Native
English — Upper-Intermediate or higher

Responsibilities

Manage and supervise customer support team for Argentina region
Monitor support KPIs and SLA performance
Optimize support workflows and internal processes
Train and onboard support agents
Handle escalations and VIP cases
Coordinate with CRM, Payments, Fraud, and Retention teams
Ensure high-quality customer support and fast response times
Prepare reports and support analytics

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