Manage CSR and CSS agents (1:1s, coaching, performance reviews, hiring).
Manage LATAM contractor workforce onboarding and performance.
Design and refine escalation frameworks and workflow logic.
Represent Support in Product and Engineering discussions to advocate for customer pain points.
Coordinate with Compliance on BSA/AML-adjacent support workflows.
Drive evolution from reactive ticket resolution to proactive support.
Own the automation roadmap, proposing and implementing AI-driven and self-service solutions.
Analyze contact driver data to build automated solutions that eliminate tickets at the source.
Data AnalysisCross-functional Team LeadershipOperations Management+2 more
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About Coinme
Coinme is on a mission to be the world's trusted gateway to digital currencies, believing cryptocurrency is an empowering economic tool for all. Since 2014, Coinme has built the largest licensed cryptocurrency cash exchange in the U.S., powering thousands of physical locations in 48 states. Through partnerships with Coinstar and MoneyGram, you can easily buy and sell Bitcoin using cash. Beyond consumer products, Coinme offers an enterprise-grade API, enabling legacy financial systems to integrate crypto capabilities quickly. This vertically integrated suite of consumer products provides a secure way to buy, sell, store, and manage digital currencies.
How We Work
Coinme is a remote-first company, with employees working from wherever they are most productive. The company prides itself on a culture of integrity, striving to do what is best for customers and the company, and creating simple, delightful experiences. Coinme fosters an environment where every person matters, encouraging employees to reach beyond perceived possibilities and embrace a growth mindset.
Engineering at Coinme
Coinme engineers build scalable services and distributed systems to manage the flow of funds, both fiat and crypto. They design solutions for complex technical and business problems, focusing on performant, maintainable code. The backend architecture leverages Java 17+, Spring Boot, microservices, and an event-driven design using CQRS and Event Sourcing. They utilize Kafka for inter-domain event-driven design and Axon Framework for intra-domain. The team operates within Kubernetes on AWS solutions, using MySQL and MongoDB for databases. This robust stack supports critical functions like KYC, payment processing, liquidity, and custody solutions.
Why Join Us
Drive real impact by making cryptocurrency accessible to millions through over 40,000 physical locations.
Contribute to a mission-driven company that is a pioneer in the crypto space and is shaping the future of financial services.
Work in a remote-first environment that emphasizes integrity, simplicity, and continuous growth.
Lead and innovate on cutting-edge blockchain technology and microservice architectures.
Join a team where your ideas make waves and your growth fuels the company's mission.
Benefits & Perks
100% employer-paid health insurance options for employees and dependents.
Discretionary time off, promoting work-life balance.
Equity ownership, aligning your success with the company's growth.