Resident Support Associate
E
Extenteam Client RolesProperty Management
Location: PhilippinesFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- Microsoft Power BIMicrosoft ExcelCustomer serviceMicrosoft Office
Requirements
- High school diploma or equivalent
- Background in customer service
- Strong verbal and written communication skills
- Proficiency in Microsoft Office Suite (Outlook, Excel, Power BI)
- Ability to work cooperatively and effectively with others
- Internet speed minimum 30mbps (wired)
- i5 11th Gen or higher processor
- Windows 11 / MacOS Catalina or higher
- Minimum 8 GB RAM
- Private and quiet dedicated home office area
- Back-ups in case of power or internet provider interruptions
- Good headset and webcam
Responsibilities
- Proactively contact residents within your assigned portfolio to discuss lease renewals.
- Effectively communicate renewal options, lease terms, and rent increases.
- Address resident concerns and objections regarding renewals.
- Negotiate lease terms within established guidelines to maximize retention rates.
- Ensure timely processing of lease renewals.
- Respond to resident inquiries via phone, email, and other communication channels.
- Provide timely and accurate information regarding lease agreements, community guidelines, and other resident concerns.
- Assist residents with move-out procedures and ensure a smooth transition.
- Ensure residents remain in compliance with our renter's insurance requirements.
- Escalate complex issues to the appropriate on-site team members.
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