Operations and Community Associate
New
C
CXGCustomer Experience
Malaysia. Philippines. Vietnam. Thailand. Tokyo, Japan. TaiwanFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Japanese, English
- Experience
- 1-2 years
- Required Skills
- Project CoordinationMicrosoft Office
Requirements
- Diploma in Administration, Business, Management, or relevant field
- At least 1-2 years of experience in Retail/Project Coordination or Client Servicing
- Native level Japanese
- Excellent communication skills in English
- Social media/tech savvy
- Proficiency in Microsoft Office
- Interest/experience in social media outreach and community management
- Excellent organizational and multitasking skills
- Resourceful, proactive, and problem-solving mindset
- Customer-service orientation
Responsibilities
- Handle the process of Evaluators acquisition for forecasted missions
- Ensure proper scheduling and execution of fieldwork projects as per company standards
- Verify that field surveys are submitted on time and meet quantity and quality standards
- Conduct survey screening and validation
- Set appropriate pay rates to ensure operation margin targets are reached
- Contribute to the Evaluators Database optimization
- Maintain relationships with Evaluators and manage payment coordination
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