Customer Care Specialist
New
H
HelloFreshE-commerce
Manila, Manila, PhilippinesFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Problem SolvingWritten communicationData entryCRMCustomer support
Requirements
- Previous experience in customer service, customer support, or omni-channel support.
- Experience using e-commerce platforms, CRM systems, and digital support tools.
- Excellent written English communication skills.
- Strong problem-solving skills.
- Proactive, self-motivated, and highly organized approach.
- Ability to manage multiple priorities in a fast-paced environment.
- Reliable wired internet connection (min 25 Mbps up/down).
- Secondary internet connection backup.
- Backup power solution.
- Quiet, dedicated workspace.
Responsibilities
- Manage customer inquiries through email, live chat, social media, and other digital communication channels.
- Monitor and respond to social media interactions maintaining brand voice.
- Process customer orders, returns, and administrative tasks.
- Resolve customer issues with ownership and accountability.
- Identify recurring customer concerns and communicate feedback.
- Generate and maintain accurate reports and documentation.
- Collaborate with Operations and Retail teams.
- Consistently achieve team performance goals, service standards, and productivity targets.
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