Customer Care Associate
New
E
Extenteam Client RolesProperty Management
Location: PhilippinesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1-2 years
- Required Skills
- Microsoft ExcelCustomer serviceData entry
Requirements
- High School Degree
- 1-2 years residential and property experience preferred
- Superior attention to detail
- Ability to navigate a computerized data entry system
- Dependability and ability to work independently
- Ability to work in a fast-paced environment
- History of building strong relationships with remote team members
- Advanced written and oral communication skills
- Proficiency in Microsoft Office (Outlook, Excel, Word)
- Internet speed minimum 30mbps (wired connection)
- i5 11th Gen processor or higher
- Windows 11 / MacOS Catalina or higher
- Minimum 8 GB RAM
- Private and quiet dedicated home office area
Responsibilities
- Contacts delinquent account holders by telephone or in writing and requests payment to satisfy the account
- Collects payments and/or establishes alternative payment plan or other process for payment of delinquent accounts
- Reviews files for third party collections, including final calls / emails, supporting preparation of documents needed for sale
- Follows up with customers on established payment plans
- Documents collection activities and may recommend charge-offs
- Support additional post move out processes as business need demands
- Reach out to previous residents who have a past-due balance to collect payment
- Collaborate with 3rd party bank to ensure efficient return of digital and physical refund to customers
- Collaborate with site-teams when disputes occur
- Work with internal accounting partners regarding stale dated checks and reissue questions
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