Customer Engineer Coordinator
New
ManilaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- SQLMicrosoft Excel
Requirements
- 3+ years’ experience in MEP / building services engineering, Building Automation Services, or project/program coordination
- Experience in a SaaS or technology-enabled services business
- MEP engineering background (mechanical, electrical and/or plumbing)
- Understanding of building technology systems such as HVAC controls, BMS, lighting controls, energy metering networks, IT/OT/IoT devices and networks, and access control
- 3D modeling / BIM experience (Revit, Navisworks or Archicad)
- Comfortable using or learning AI tools like Claude
- Strong communication skills
- Strong data analysis skills using Excel, SQL or similar tools
Responsibilities
- Help build and set up Digital Twins for our clients by working directly on live deployment projects
- Use your knowledge of building systems (HVAC, BMS, electrical, and mechanical) to help process and validate data
- Work with 3D building models (such as Revit or Navisworks) to understand building layouts and support accurate Digital Twin creation
- Analyze large datasets using tools like Excel to identify issues and ensure data accuracy
- Work closely with teammates across different departments to help set up and support system integrations
- Use AI tools to speed up data processing, documentation, and problem-solving
- Ensure the Team Leader is informed on progress, issues, risks and blockers on a daily basis
- Engage with Willow’s Product and Engineering team to improve product capabilities and roadmap
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