Document Support Engineer
New
Our compensation reflects the cost of labor across several US geographic markets.Full-TimeMiddle
Salary63,800 - 94,050 USD per year
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Job Details
- Required Skills
- PythonHTMLJavascriptJiraGoJSONDebugging
Requirements
- Strong passion for problem solving and debugging.
- Experience in at least one scripting or programming language (e.g., Python, Go, JavaScript).
- Comfort with or interest in learning HTML and templating technologies (e.g., Jinja).
- Familiarity working with structured data formats (e.g., JSON).
- Ability to manage multiple requests and projects simultaneously using tools like Jira.
- Strong collaboration skills with cross-functional teams.
- High attention to detail and quality.
- Willingness to learn and grow technical and domain expertise.
Responsibilities
- Own the end-to-end lifecycle of document templates across all supported insurance lines.
- Translate insurance product requirements into schema-driven, reusable templates.
- Develop, debug, and optimize document templates using scripts and code.
- Maintain high quality and stability by writing and executing test plans.
- Triage, prioritize, and resolve document-related requests and incidents using Jira.
- Continuously improve templating tools, processes, and standards.
- Act as a subject-matter expert on document behavior and configuration.
- Collaborate across time zones and teams to support document maintenance and launches.
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