Document Support Engineer
New
C
Coalition, Inc.Insurance Cybersecurity
Any location, United StatesFull-TimeMiddle
Salary63,800 - 94,050 USD per year
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Job Details
- Required Skills
- PythonHTMLJavascriptJiraGoJSONDebugging
Requirements
- Strong passion for problem solving and debugging systems where data, logic, and layout interact.
- Experience in at least one scripting or programming language (such as Python, Go, or JavaScript).
- Comfort with or interest in learning HTML and templating technologies like Jinja.
- Familiarity working with structured data formats like JSON.
- Ability to manage multiple requests and projects simultaneously.
- Strong collaboration skills with cross-functional teams.
- High attention to detail and quality for customer-facing documents.
- Willingness to learn and grow skills in technical domains and insurance products.
Responsibilities
- Own the end-to-end lifecycle of document templates (policies, quotes, binders, endorsements, notices) across all supported insurance lines.
- Translate insurance product requirements into schema-driven, reusable templates.
- Develop, debug, and optimize document templates, including diagnosing data-mapping issues, layout or logic bugs, and performance problems.
- Maintain a high bar for document quality and stability by writing and executing test plans and validating outputs.
- Triage, prioritize, and resolve document-related requests and incidents using Jira.
- Continuously improve templating tools, processes, and standards in partnership with Software Engineers.
- Act as a subject-matter expert on document behavior and configuration.
- Collaborate across time zones and teams to support document maintenance, launches, and migrations.
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