- Answer inbound questions and requests from insurance brokers and current policyholders via email, live chat, and phone.
- Ensure brokers and current customers receive assistance from underwriting, business development, security, and claims teams.
- Educate brokers on cyber insurance products and the use of the online quoting platform.
- Perform administrative insurance functions including entry of manual submissions, provision of Certificates of Currency, and processing policy date changes.
- Work with the team to implement organizational and product changes that mitigate customer pain points.
Communication SkillsCustomer serviceCustomer support+1 more