Onboarding Specialist
New
G
GranumSaaS Landscape Software
Canada and the U.S.Full-TimeMiddle
Salary65,000 USD - 85,000 CAD per year
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Job Details
- Experience
- 3+ Years
- Required Skills
- SalesforceMicrosoft Office SuiteCustomer SuccessSaaSHubSpotGoogle Workspace
Requirements
- 3+ years of experience in a SaaS environment
- Demonstrated experience in a customer-facing role
- Exceptional communication and interpersonal skills
- Strong organizational and time management skills
- Familiarity with CRM/Customer Success tools like Salesforce, ChurnZero, Gainsight, or HubSpot
- Proficiency in Google Workspace and Microsoft Office Suite
- Ability to multitask and succeed in a fast-paced environment
- Ability to travel within Canada and the U.S.
Responsibilities
- Serve as the primary point of contact for new clients throughout their first 30-90 days of onboarding
- Conduct virtual one-on-one training sessions to educate and empower clients on using our platform
- Identify client needs, track progress, and proactively address potential roadblocks
- Maintain accurate client records and documentation across platforms
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