- Guide new T4 and T5 tier customers through the full MoeGo onboarding process from kickoff to go-live
- Conduct product walkthroughs, training sessions, and Q&A calls to drive early product adoption
- Manage a portfolio of onboarding accounts simultaneously, ensuring timely milestones and customer satisfaction
- Partner with Account Executives to ensure a smooth handoff from sales to onboarding
- Document customer configurations, progress, and outcomes in CRM and project management tools
- Identify and escalate risks or blockers that may impact the customer experience
- Contribute to the continuous improvement of onboarding playbooks, resources, and processes
- Collaborate cross-functionally with Support, Product, and Sales teams to resolve customer issues
Project ManagementSalesforceCRM+3 more