Junior Onboarding Specialist
New
M
MoeGoSaaS / Pet Care
Remote (US or Canada)Full-TimeJunior
Salary55,000 - 75,000 CAD per year
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Job Details
- Languages
- English
- Experience
- 1–2 years
- Required Skills
- Project ManagementSalesforceCRMCustomer SuccessSaaSHubSpot
Requirements
- 1–2 years of experience in a customer-facing role (onboarding, customer success, support, or similar)
- Excellent verbal and written communication skills in English
- Strong organizational skills with the ability to manage multiple accounts and priorities
- Comfort with technology platforms and ability to learn new software quickly
- A customer-first mindset with genuine enthusiasm for helping people succeed
- Ability to work independently and proactively in a remote environment
Responsibilities
- Guide new T4 and T5 tier customers through the full MoeGo onboarding process from kickoff to go-live
- Conduct product walkthroughs, training sessions, and Q&A calls to drive early product adoption
- Manage a portfolio of onboarding accounts simultaneously, ensuring timely milestones and customer satisfaction
- Partner with Account Executives to ensure a smooth handoff from sales to onboarding
- Document customer configurations, progress, and outcomes in CRM and project management tools
- Identify and escalate risks or blockers that may impact the customer experience
- Contribute to the continuous improvement of onboarding playbooks, resources, and processes
- Collaborate cross-functionally with Support, Product, and Sales teams to resolve customer issues
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