Product Support Specialist
New
T
TekmetricAuto repair software
UtahFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 1 year
- Required Skills
- Problem SolvingAccount ManagementTroubleshootingCustomer supportSaaS
Requirements
- Minimum 1 year of experience in a customer-facing role
- Customer-centric, hospitality-driven personality
- Technically curious and forward-thinking
- Strong verbal and written communication skills
- Familiarity with basic financial and accounting concepts
- Ability to quickly learn and navigate new software and tools
- Strong organizational skills and attention to detail
- Aptitude for building rapport with customers
Responsibilities
- Tackle customer questions head-on with curiosity and enthusiasm
- Bring energy and empathy to every interaction
- Clearly explain product issues to customers
- Document bugs and advocate for fixes with the development team
- Update tickets, account details, and communication logs
- Stay informed on product features and industry trends
- Invite and incorporate customer feedback
- Consistently meet or exceed performance goals
- Support teammates when needed
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