Product Specialist
New
United StatesFull-TimeMiddle
Salary75,000 - 85,000 USD per year
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Job Details
- Experience
- 3+ years
- Required Skills
- Business AnalysisJiraProduct OperationsConfluenceSaaS
Requirements
- 3+ years of experience in Product Operations, Business Analysis, Product Support, Healthcare Operations, or Customer Success
- Experience in SaaS or healthcare technology environments
- Strong organizational skills and ability to manage multiple workstreams
- Proficiency documenting requirements, workflows, and bugs in Jira or Confluence
- Excellent communication and collaboration skills
- Ability to work closely with Engineering teams to clarify requirements
- Strong attention to detail
- Ability to think through operational workflows and edge cases
- Comfort working in a fast-paced startup environment
Responsibilities
- Document feature requests, bugs, workflows, and requirements in Jira
- Assist with backlog refinement and prioritization
- Define acceptance criteria and expected workflow behavior
- Partner with Product leadership to align features with customer needs
- Serve as a daily resource for Engineering to answer workflow and product questions
- Track bugs and feature requests through resolution
- Perform User Acceptance Testing (UAT) for new features and bug fixes
- Assist with release coordination and internal communication
- Participate in customer discussions to understand operational needs
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