Tekmetric

👥 101-250💰 Private about 3 years agoAutomotive SaaS Software💼 Private Company

Tekmetric builds cloud-based management software designed to streamline operations for auto repair shops. We offer a user-friendly platform that handles digital vehicle inspections, repair order creation, inventory management, job tracking, and customer communication, giving shops of all sizes a competitive edge. Our platform leverages data to boost efficiency and profitability. We're a rapidly growing SaaS company making a significant impact on the automotive industry. Our engineering team utilizes a modern tech stack including AWS (or similar cloud providers), Terraform, Docker, Kubernetes, Prometheus, Grafana, and Python. We champion automation in our CI/CD pipelines and emphasize a collaborative, transparent work environment. We value innovation, integrity, and a strong service mentality, fostering continuous learning and improvement across our globally distributed team. We encourage a work-life balance, offering flexible remote work options and comprehensive benefits. Tekmetric is committed to building a diverse and inclusive workplace. We've experienced significant growth since our founding in 2015 and have secured funding to support our expansion and continued development of innovative solutions for our customers. We're proud of the positive impact we're having on the automotive repair industry and welcome talented individuals who share our passion for excellence and customer success. Our company culture emphasizes a collaborative and supportive environment where team members feel valued and empowered to contribute their unique skills and perspectives. We believe in building things that matter, fostering entrepreneurial spirit, and prioritizing open communication and mutual respect. We are committed to helping our employees grow and succeed both professionally and personally.

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Jobs at this company:

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🔥 Senior Manager, Customer Onboarding

Posted 7 days ago

🔍 SaaS

🔧 Requirements

Bachelor’s degree in business, communication, or a related field.
3-5 years of people management experience
5+ years of experience in customer success, account management, or a related field within the SaaS industry.
Proven track record of managing teams, improving customer onboarding processes, and meeting target KPI’s for the business
Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members.
Data-driven mindset with a strong analytical approach to problem-solving.
Ability to work in a fast-paced, dynamic environment.

💡 Responsibilities

Lead and manage a team of Customer Onboarding Managers, ensuring a high level of customer service, TTV, and satisfaction.
Work with customers in the mid-market and enterprise segments, coordinating with management and leadership at all level
Develop and implement onboarding processes and strategies that are efficient, scalable, and tailored to different customer segments.
Collaborate with sales, product, customer success and support teams to ensure a cohesive customer journey from initial sale to full product adoption.
Monitor customer feedback and onboarding metrics, using this data to continuously improve the onboarding experience.
Conduct regular training sessions for the onboarding team to keep them updated on product changes and best practices.
Work closely with clients to understand their business needs and tailor the onboarding experience accordingly.
Establish clear communication and project management protocols to ensure timely and successful implementations.
Identify upsell and expansion opportunities during the onboarding process and collaborate with the sales team to capitalize on these opportunities.
Manage customer expectations and address any issues that may arise during the onboarding process.

Posted 7 days ago

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🔥 Salesforce System Administrator

Posted 22 days ago

🔍 Software Development

🔧 Requirements

Minimum of 5 years as a Salesforce Administrator.
Salesforce Admin Certification preferred.
Strong understanding of Salesforce Sales Cloud, data management, and automation best practices.
Experience with third-party integrations and installed packages.
Excellent problem-solving and troubleshooting skills.
Ability to work cross-functionally with stakeholders to translate business needs into technical solutions.

💡 Responsibilities

Manage Salesforce environments, including system updates, enhancements, and new functionalities to support business reporting and compliance.
Collaborate with stakeholders to gather business requirements and translate them into scalable technical solutions.
Customize and optimize Salesforce Sales Cloud to meet evolving business needs.
Maintain and update comprehensive documentation on Salesforce processes and compliance controls.
Conduct post-implementation reviews of Salesforce configurations and user roles to ensure compliance.
Troubleshoot and resolve issues related to Salesforce applications and integrations.
Ensure data integrity and security within the Salesforce platform.
Provide technical support and training to end-users.
Manage integrations and installed packages, including HubSpot, Chargebee, Zendesk, and Gong.
Oversee duplicate management, data loads, and automation enhancements.
Continuously improve automation workflows and processes.
Maintain a strong focus on optimizing the end-user experience.

Posted 22 days ago

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🔥 Senior QA Analyst

Posted 27 days ago

🔍 Software Development

🔧 Requirements

5+ years of experience testing cloud web and mobile customer facing applications
2+ years of experience leading testing on a product area or feature.
Proficiency in scripting/programming languages (e.g., Python, Java, Javascript/Typescript).
Experience with test automation frameworks (e.g., Selenium, JUnit, Cypress, Playwright, RestAssured).
Strong knowledge of software testing methodologies, tools, and processes.
Knowledge of software development lifecycle and agile methodologies.
Strong analytical and problem-solving skills, with keen attention to detail.
Excellent communication skills, both written and verbal.
Ability to work effectively in a collaborative team environment.

💡 Responsibilities

Create and maintain detailed test plans, test cases, and test scripts based on requirements and design documents.
Execute manual tests to identify defects, usability issues, and inconsistencies in software functionality.
Design, develop, and maintain test automation frameworks.
Implement automated test scripts for functional and regression testing
Identify areas for process improvement within the QA team.
Maintain accurate and up-to-date documentation of test cases, test execution results, and defect reports.
Work closely with cross-functional teams to understand project requirements and provide feedback on design and functionality.
Clearly communicate testing status, progress, and any obstacles to the team.

Posted 27 days ago

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🔥 Engineering Manager

Posted about 2 months ago

🧭 Full-Time

🔍 Software Development

🔧 Requirements

7+ years in software development with at least 2 years of engineering leadership experience
You have built and developed an impactful team of passionate engineers
You are able to tackle sophisticated engineering problems that deliver results which help the team to achieve its objectives
You’re passionate about being in a product-focused environment where everyone cares deeply about customer impact

💡 Responsibilities

Lead and mentor a team of engineers, providing technical guidance and career development support
Foster a collaborative and inclusive team environment
Own your team’s delivery, quality and timely execution
Guide key technical decisions around new product initiatives
Work closely with other departments, including product, design, and QA, to align engineering activities with company objectives
Continuously evaluate and improve engineering processes and practices to enhance team efficiency and product quality
Assist in recruiting, onboarding, and training new engineering team members

Posted about 2 months ago

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🔥 Software Engineer (Python)

Posted about 2 months ago

🧭 Full-Time

🔍 Software Development

🔧 Requirements

3+ years of experience in Python with building crawling/scraping solutions at scale.
Experience working with APIs (REST), PDF processing (OCR, Tesseract, PyMuPDF etc.).
Proficiency in data processing & search technologies (ElasticSearch/OpenSearch, NoSQL/SQL databases).
Hands-on experience with Airflow and Spark (EMR) or similar distributed systems.
Strong problem-solving skills in handling anti-scraping mechanisms and data scaling challenges.
Hands-on experience with AWS or GCP.

💡 Responsibilities

Build and design large scale, distributed crawling bots (perhaps AI agents) and infrastructure that operate in an adversarial environment aiming at low operational overhead
Develop and maintain data pipelines to extract data from large volumes of web pages, documents, PDFs (OCR), and APIs.
Help unify heterogeneous documents into a coherent data schema across varied source formats
Preprocess and normalize raw data for downstream classification, ML/NLP, and search indexing.
Build APIs to expose structured, classified data via ElasticSearch/OpenSearch.
Collaborate with ML/NLP teams to integrate classification models into the pipeline.
Automate workflows using Apache Airflow and deploy solutions in Kubernetes on AWS.
Optimize and scale data pipelines using Spark (EMR) for processing large datasets.

Posted about 2 months ago

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🔥 Channel Partnerships Manager

Posted about 2 months ago

📍 US

🔍 Automotive

🔧 Requirements

5+ years on the service side of the automotive industry
2+ years partner sales experience preferred
Analytical ability to drive strong commercial outcomes for both Tekmetric and our partners

💡 Responsibilities

Directly manage and nurture an established partnership to enable our partners’ success, increase theirs - and their customers’ - adoption of Tekmetric, strengthen our relationship, and execute on our overall sales strategy
Evaluate the strategic and economic impact of potential opportunities with the partners and prioritize your efforts based on impact
Run point on all aspects of deal execution, from deal structuring to negotiating and legal contracting
Collaborate internally with key stakeholders including marketing, sales, product, and more
Build and maintain key relationships with C-level executives, while orchestrating the right executive touch points as well
Contribute to shaping our platform partnership strategy and building repeatable processes and scaled engagement models

Communication SkillsAnalytical SkillsRESTful APIsRelationship buildingAccount ManagementNegotiation skillsSales experienceLead GenerationStrategic thinkingCRMSaaS

Posted about 2 months ago

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🔥 Sales Development Representative

Posted 4 months ago

📍 United States

🔍 SaaS

🔧 Requirements

1-3 years of work experience (Sales and/or SaaS experience, a plus)
Experience with following defined processes using a CRM (HubSpot, a plus)
Innate interest in startups, sales, and technology, with a strong desire to be a top performer
Strong interpersonal skills and friendly professional demeanor on the phone
Strong organizational and time management skills
An honest and genuine approach to helping potential customers
Strong desire to grow personally and professionally in Sales
Ability to succeed in a sales quota environment

💡 Responsibilities

Lead generation through target account selling and outbound cold calling.
Serving as the liaison for potential customers as they interact with different sales roles on their buying journey (i.e. booking demos, demo reminders, follow-ups after demo, etc…)
Building out and refining information about leads in a CRM, to assist in lead qualification
Providing useful details to the sales team so they can deliver a tailored demo experience
Collaborating and keeping active lines of communication with other sales team roles that play a part in the customer journey.
Ensuring all potential customers receive exceptional service from start to finish
Helping coach and provide light training to new Sales Development Representatives as we grow

Communication SkillsCustomer serviceClient relationship managementSales experienceLead GenerationCRMSaaS

Posted 4 months ago

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🔥 Account Executive

Posted 4 months ago

🔍 B2B SaaS

🔧 Requirements

2+ years prior inside sales experience in B2B SaaS preferred
Experience working with CRM software (HubSpot preferred)
Ability to work within a team toward individual and collective goals
Effective communication in all forms (written, verbal, and in-person)
Excellent time management and organizational skills; attention to detail
Ability to learn new software applications quickly
Active listener with a passion for solving problems
Willingness to maintain a high level of activity including daily call counts, email communication, and meetings with prospects
Ability to travel on a quarterly basis

💡 Responsibilities

Deliver growth by achieving and exceeding sales targets by owning the sales cycle from product presentation, value proposition, negotiation, and deal closure.
Inform product and marketing strategy.
Enable customer success.
Own strategic community building.

Posted 4 months ago

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