Principal Product Manager, CX Products
New
USFull-TimePrincipal
Salary135,000 - 180,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Artificial IntelligenceProduct ManagementData analyticsSaaSA/B testing
Requirements
- 5+ years of product management experience with a strong focus on customer experience, UX, or journey-based products.
- Proven ownership of core customer journeys such as login, onboarding, dashboards, or portals.
- Experience working with SMB customers; background in SaaS, software, eCommerce, or digital platforms preferred.
- Strong data-driven mindset with hands-on experience in analytics, experimentation, and performance metrics.
- Ability to operate in a hybrid product and UX environment, working closely with design and engineering teams.
- Experience with or strong interest in AI-powered features, personalization, automation, or self-service tools.
- Comfortable working in fast-paced, ambiguous environments with iterative product development cycles.
- Familiarity with A/B testing, feature flagging, and modern experimentation frameworks is a plus.
- UX or design background, or deep collaboration experience with design teams, is highly valued.
Responsibilities
- Own and evolve the end-to-end customer login and portal experience, ensuring usability, security, and scalability across all touchpoints.
- Define product vision, strategy, and roadmap for customer experience improvements and AI-powered features.
- Lead customer discovery initiatives with SMB users to identify pain points, unmet needs, and growth opportunities.
- Collaborate closely with UX, engineering, data, and AI teams to design and deliver seamless digital experiences.
- Use analytics, experimentation, and customer insights to prioritize initiatives and measure product success.
- Integrate AI-driven capabilities such as personalization, automation, and self-service into customer journeys.
- Act as the voice of the customer, advocating for clarity, simplicity, and usability across the product organization.
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