Software Support Specialist
New
Storable is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, LA, MD, MA, MI, MN, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY., Monday - Friday 10 am - 7 pm ESTFull-TimeMiddle
Salary45,000 - 60,000 USD per year
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Job Details
- Experience
- At least 2 years
- Required Skills
- SalesforceDocumentationTroubleshootingTechnical supportCustomer supportSaaS
Requirements
- A bachelor’s degree in Business Applications, Computer Science, or a related field is desired but not required
- At least 2 years of on-the-phone product support experience, in a customer support or technical support position, preferred
- Strong troubleshooting and problem-solving skills.
- Excellent written and verbal communication skills.
- Comfortable handling customer support through phone and email.
- Ability to work effectively in a fast-paced environment and manage competing priorities.
- Strong attention to detail and documentation habits.
- Ability to collaborate across teams and escalate issues appropriately.
- Adaptable, customer-focused, and committed to delivering a strong support experience.
- A positive, professional, solution-oriented, motivated, enthusiastic and team-oriented attitude
- Demonstrate ability to handle interruptions well and move between tasks with ease while still meeting deadlines
- Ability to follow department processes and procedures
- High-Speed Internet required
Responsibilities
- Provide customer support through inbound phone and email channels.
- Troubleshoot access control, gate, keypad, controller, and integration issues.
- Support new client onboarding, installation, and go-live activities.
- Assist with hardware troubleshooting and RMA coordination when replacement equipment is needed.
- Help resolve billing, shipping, and product-related inquiries connected to Access Control support.
- Document customer interactions, troubleshooting steps, and resolutions clearly and accurately.
- Escalate complex issues and product defects to internal teams or vendor partners as needed.
- Contribute feedback on recurring issues and process improvements to enhance the customer experience.
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