Technical Support Specialist - Core Apps
New
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SmartsheetCloud Software
REMOTE, USAFull-TimeMiddle
Salary25.24 - 34.25 USD per hour
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Job Details
- Experience
- 1+ years
- Required Skills
- Communication SkillsTroubleshootingTechnical supportCustomer support
Requirements
- 1+ years of technical or customer support experience
- Excellent written, verbal, and interpersonal communication skills
- Ability to demonstrate empathetic and confident issue ownership
- Flexibility in working hours including outside standard business hours
- Working knowledge of assigned feature (plus)
Responsibilities
- Troubleshoot customer issues using internal & external documentation and tools
- Deliver support through email, phone, and chat
- Become Smartsheet Product Certified
- Partner with leaders to meet performance goals in CSAT and quality
- Become an expert in a specific product area
- Contribute to team projects
- Provide and receive feedback on team processes
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