Senior Bilingual Technical Support Specialist
New
Remote position open to candidates based in the US, zone 3 and 4, US zone 3 and 4Full-TimeSenior
Salary46,112.5 - 62,000 USD per year
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Job Details
- Languages
- French
- Experience
- 4–6 years
- Required Skills
- IoTRESTful APIsNetworkingJSONTechnical supportSaaS
Requirements
- Bachelor’s degree in a technical field or equivalent experience
- 4–6 years in a technical support or escalation role
- Strong grasp of networking fundamentals (TCP/IP, DNS, DHCP, VPNs)
- Familiarity with cloud platforms and connected hardware systems
- Experience using diagnostic tools and log analysis
- Comfortable interpreting API responses, JSON data, and web-based integrations
- Skilled in cross-functional stakeholder management
- Excellent written and verbal communication skills
- Experience mentoring peers or leading investigation efforts
Responsibilities
- Own Complex Technical Escalations
- Drive Deep Technical Investigations
- Bridge Support and Customer-Facing Teams
- Be a Mentor and Resource for TSSs
- Advocate for the Customer
- Document and Share Knowledge
- Contribute to Incident Management
- Champion Samsara's Cultural Principles
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