Technical Support Specialist
New
P
PavagoSaaS IT Support
United States, U.S. Business HoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 1–2+ years
- Required Skills
- JiraDocumentationTroubleshootingTechnical supportSaaSZendeskServiceNow
Requirements
- 1–2+ years of experience in technical support, IT helpdesk, or SaaS support.
- Experience with Zendesk, Jira, ServiceNow, or Freshdesk.
- Familiarity with SaaS platforms, networking basics, and operating systems.
- Experience supporting Windows, macOS, and Linux environments.
- Strong written and verbal English communication skills.
- Ability to explain technical issues clearly to non-technical users.
- Strong multitasking and organizational skills.
- Detail-oriented with strong documentation habits.
Responsibilities
- Respond to technical support requests via Zendesk, Freshdesk, Jira, and ServiceNow.
- Troubleshoot login issues, password resets, connectivity, and SaaS platform errors.
- Resolve Level 1 and Level 2 support requests.
- Manage user provisioning, account setup, and access control workflows.
- Document troubleshooting steps, findings, and internal support guides.
- Monitor alerts and identify recurring technical issues using Datadog, Splunk, or New Relic.
- Collaborate with QA, Product, Engineering, and DevOps teams to report bugs.
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