Fraud Operations Lead
New
S
ShakepayFintech Crypto
Work from anywhere in CanadaFull-TimeLead
Salary160,000 - 220,000 CAD per year
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 5+ years
- Required Skills
- SQLBlockchainData AnalysisCross-functional Team LeadershipRisk Management
Requirements
- 5+ years of experience leading risk, fraud, trust & safety, or operational risk functions within fintech, crypto, payments, or financial services.
- Strong understanding of the cryptocurrency ecosystem, including blockchain transactions, fraud vectors, scam typologies, and operational risk in digital asset platforms.
- Proven experience managing and coaching high-performing operational teams in fast-paced, high-growth environments.
- Strong cross-functional leadership skills with the ability to act as a DRI across engineering, product, design, data, and operations teams.
- Hands-on analytical and technical proficiency, including SQL and operational data analysis, with the ability to engage deeply on risk tooling, workflows, and infrastructure.
- Experience building scalable, technology-enabled risk operations while balancing automation, controls, and customer experience.
- Pragmatic mindset and comfort operating in imperfect or evolving systems and data environments.
Responsibilities
- Lead and develop the team responsible for protecting Shakepay’s platform and customers from fraud, abuse, scams, and financial risk.
- Own operational performance across fraud operations, including team capacity planning, prioritization, escalation management, and continuous process improvement.
- Act as the DRI for key fraud and risk initiatives, driving alignment and execution across engineering, product, design, data, compliance, and operations teams.
- Drive the evolution of Shakepay’s fraud prevention and risk operations capabilities, balancing automation, controls, customer experience, and operational scalability.
- Work closely with engineering and data teams to improve risk tooling, operational workflows, detection systems, and reporting infrastructure.
- Use data and operational insights to identify emerging fraud trends, improve decisioning strategies, and optimize operational efficiency.
- Champion customer-centric fraud and security experiences across the product journey.
- Help scale risk operations across current and future financial services products while improving cross-functional coordination and reducing operational silos.
- Foster a high-accountability, high-performance team culture through strong coaching, operational rigor, and clear ownership.
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