Shakepay

Shakepay is a financial technology company that offers services related to cryptocurrency transactions and management.

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Jobs at this company:

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đź“Ť Canada

🧭 Full-Time

🔍 Financial services / Cryptocurrency

  • Exceptional command of the English language.
  • A portfolio showcasing relevant marketing content, including email, advertising, and social media samples.
  • Strong ability to handle feedback and work collaboratively with stakeholders across the company.
  • Proven expertise in making complex concepts clear and accessible to the audience.
  • Experience delivering timely content under tight deadlines.
  • Genuine enthusiasm for financial innovation and strong alignment with Shakepay's mission.

  • Craft strategic content: Develop strategies for various marketing channels while reflecting Shakepay’s brand personality.
  • Collaborate cross-functionally: Work with design, marketing, and product teams to create content that supports product launches and updates.
  • Drive brand messaging: Evolve Shakepay’s voice across platforms, aligning narratives with brand missions and values.
  • Enhance customer experience: Create engaging content that helps customers understand Bitcoin and stay informed about product updates.
  • Utilize research and insights: Use research and experimentation to ensure content effectiveness.
  • Innovate and experiment: Keep communications fresh by experimenting with new content formats.

BlockchainData AnalysisEthereumFigmaGraphic DesignJavaJavascriptJavaScriptContent creationContent managementData analysisProduct designCommunication SkillsAnalytical SkillsCollaborationProblem SolvingAttention to detailOrganizational skillsWritten communication

Posted 2024-11-07
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đź“Ť Canada

🧭 Full-Time

🔍 Financial services, cryptocurrency

  • 1-2+ years of experience in a customer support role
  • Bilingual in English and French
  • Agile problem solver
  • Active team player, self starter, and multitasker who can quickly adjust priorities
  • Effortless communication skills, confident and sensitive to the needs of our users

  • Diagnose issues customers are experiencing with Shakepay
  • Have a thorough understanding of our products, features, and processes
  • Collaborate with other team members to resolve customer inquiries
  • Relay feedback about the customer’s experience to other teams
  • Investigate suspicious activity, gather information, and take appropriate actions to prevent fraudulent activity
  • Demonstrate care and empathy while engaging with customers
  • Engage with customers directly via chat and email
  • Attend training sessions and other meetings with the customer support and operations teams
  • Communicate and interact with other teams through Slack and Google Meet

AgileCommunication SkillsCollaboration

Posted 2024-10-12
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