Amazon Reimbursement Specialist
New
P
PriorityChefE-commerce
Philippines. Ukraine. Portugal. Hungary. Vietnam, Required 4hr overlap hours with Bangkok TimeFull-TimeMiddle
Salary1,000 USD per month
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Job Details
- Experience
- 1+ years
- Required Skills
- Microsoft ExcelGoogle Sheets
Requirements
- 1+ years of hands-on Amazon Seller Central experience
- Experience with direct FBA reimbursement case management
- Strong understanding of Amazon FBA inventory flow: receive, store, pick/pack, ship, return
- Proficiency in Excel or Google Sheets (pivot tables, VLOOKUP/INDEX-MATCH, data reconciliation)
- High attention to detail
- Proactive communicator
- Ability to manage a high volume of open cases simultaneously
Responsibilities
- Audit FBA inventory daily to identify discrepancies: lost units (inbound/outbound), warehouse damages, customer return failures, and fee corrections
- Open, track, and escalate reimbursement cases in Amazon Seller Central across all claim types
- Monitor case statuses and follow up aggressively until resolved
- Reconcile units found against units reimbursed to avoid double-counting
- Maintain a live reimbursement tracker by claim type, unit count, dollar amount, and case status
- Produce weekly and monthly summary reports for leadership review
- Identify patterns in loss drivers and surface findings to the operations team
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