- Audit FBA inventory daily to identify discrepancies: lost units (inbound/outbound), warehouse damages, customer return failures, and fee corrections
- Open, track, and escalate reimbursement cases in Amazon Seller Central across all claim types
- Monitor case statuses and follow up aggressively until resolved
- Reconcile units found against units reimbursed to avoid double-counting
- Maintain a live reimbursement tracker by claim type, unit count, dollar amount, and case status
- Produce weekly and monthly summary reports for leadership review
- Identify patterns in loss drivers and surface findings to the operations team
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