- Own and manage a portfolio of approximately 50–60 customers across EMEA.
- Build trusted, long-term relationships with customers and become a key point of contact for their needs.
- Drive customer retention, satisfaction, and account growth across your portfolio.
- Proactively identify customers at risk of churn and develop strategies to address concerns.
- Lead challenging customer conversations with empathy, professionalism, and a solutions-oriented mindset.
- Identify and develop upsell and cross-sell opportunities across EOR, Global Payroll, Recruitment, and Mobility solutions.
- Coordinate with internal teams and partners to resolve complex customer needs.
- Maintain accurate customer information and insights within CRM systems.
Account ManagementStakeholder managementCRM+1 more