Associate, Credit Servicing Operations
New
F
First Help FinancialAuto Lending
Remote, 11:30AM-8 PM EST or 12:30PM-9 PM EST (if located in mountain or pacific time zone)Full-TimeEntry
Salary25.54 USD per hour
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Job Details
- Experience
- Minimum of 1 year
- Required Skills
- Analytical SkillsCustomer serviceCompliance
Requirements
- Minimum of 1 year of experience in an underwriting or funding role within the auto lending industry.
- Willingness to learn and demonstrate comprehension of funding compliance standards.
- High school diploma or GED equivalent.
- Subject matter expertise in underwriting and credit analyst policies and procedures.
- Excellent verbal and written communication skills.
- Strong customer service and de-escalation skills.
- Strong leadership and interpersonal skills.
- Strong analytical and organizational skills.
- Ability to multitask and manage competing priorities.
Responsibilities
- Match new deals to ensure the contract aligns with the latest approved loan structure offer.
- Apply underwriting knowledge and judgment to evaluate and grant exceptions within the funding process.
- Negotiate and address fee access for loans that have deviated from the approved underwriting framework.
- Handle escalated funding exception requests in a timely and professional manner.
- Complete the funding process to ensure deals are paid out in a timely manner.
- Conduct applicant follow-up interviews when discrepancies are identified.
- Provide support and training to new associates.
- Evaluate funding underwriting review requests and update application information.
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