Field Services Associate I
New
United StatesFull-TimeEntry
Salary37,740 - 55,539 USD per year
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Job Details
- Experience
- High School Diploma/GED or 1 year of relevant job experience
- Required Skills
- Customer serviceMicrosoft OfficeTechnical support
Requirements
- High School Diploma/GED or 1 year of relevant job experience
- Strong customer service skills
- Experience with Ticket Management System
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Knowledge of transmission (DS1/DS3/SONET), switching (circuit switching/SS7), and TCP/IP
- Ability to multitask and prioritize work
- Detail-oriented with strong organizational skills
- Ability to work in a team and call center environment
- Willingness to work on-call via cell phone on weekends or holidays
Responsibilities
- Answer customer calls and emails regarding technical issues
- Facilitate dispatches for customer trouble resolution
- Open and close support tickets in internal systems
- Relay information to Enterprise Field Operations teams
- Perform quality checks on time logged and ticket notes
- Work on-call rotation including weekends and holidays
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