Clinical Support Associate
New
USA, US business hoursFull-TimeEntry
Salary40,000 - 45,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Customer serviceTechnical support
Requirements
- A recent graduate looking for a meaningful first step in a fast-growing health tech company
- Excellent written communication skills
- Strong common sense and the ability to understand a problem quickly
- A calm, organised approach
- Genuine curiosity and a willingness to learn
- A passion for getting things right for people
- Reliable and self-motivated
- A degree or experience in healthcare, communications, business, psychology or a related field is a plus
Responsibilities
- Monitor and manage incoming support tickets from US-based clinical teams submitted through our helpdesk platform during US business hours
- Triage issues accurately, determining what can be resolved immediately and what requires escalation to the technical team
- Respond to clinical teams in a clear, professional and reassuring manner, reflecting the Careology brand voice
- Resolve non-technical queries independently, drawing on product knowledge and good judgement
- Log, categorise and track issues to help the team identify patterns and improve the platform over time
- Build a thorough understanding of the Careology app and dashboard so you can guide clinical users with confidence
- Collaborate with the UK-based team to ensure smooth handovers and consistent support quality across time zones
View Full Description & ApplyYou'll be redirected to the employer's site
