Enterprise Support Specialist
New
USAFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- JiraTrainingTechnical supportCustomer Success
Requirements
- Strong experience in enterprise-level technical support
- Experience in the audio or media industry
- Excellent problem-solving skills
- Strong written and verbal communication skills
- Experience with support ticketing systems
- Experience with Jira
- Experience with technical documentation
- Ability to manage multiple priorities and projects simultaneously
- Experience with customer onboarding and training
Responsibilities
- Provide frontline technical support for SoundStack’s enterprise customers via phone, email, and ticketing systems.
- Help aid in the onboarding process of VIP customers.
- Act as the primary point of contact for our VIP partners.
- Identify, document, and escalate issues to internal teams.
- Ensure 100% adherence to SLAs.
- Maintain and update client documentation.
- Monitor performance of services for VIP clients.
- Conduct training sessions for customers.
- Participate in a shared rotation for weekend and on-call support.
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