Consumer Support Specialist
New
K
Keeper SecurityCybersecurity Software
Remote, US, CSTFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 1+ years
- Required Skills
- CybersecurityMicrosoft Office SuiteTroubleshootingTechnical supportCustomer supportGoogle Workspace
Requirements
- 1+ years of experience in a customer service or support role
- Hands-on proficiency in Microsoft Office Suite and GSuite
- Experience with Mac, Android, and Windows operating systems
- Strong typing skills: 40+ wpm
- Polite, organized, punctual, and detail oriented
- Empathetic and patient with a customer-first mindset
- Excellent communication skills, both verbal and written
- Proven experience succeeding in a high-volume work environment
- Ability to multitask and manage time effectively
- Self-motivated and curious learner
Responsibilities
- Effectively resolve user inquiries via phone, email, chat and screen sharing
- Recognize, document, and alert management of trends in customer calls, chats or emails
- Identify product improvements and reproduce bugs
- Report and escalate issues to management
- Apply a positive and professional attitude
- Maintain quality in a fast-paced environment
- Uphold company policy and procedures
- Maintain confidential data and customer information
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